Our Story
Tactical Cyber LLC was founded in 2021 with a straightforward premise: most small and mid-sized organizations are operating in threat environments designed for enterprises, but without enterprise resources. The gap between risk and capability had become too wide to ignore.
The company began as a small consulting effort focused on security assessments and incident response support. Early engagements revealed a consistent pattern. Clients were not failing due to a lack of tools, but due to fragmented systems, inconsistent processes, and a lack of operational discipline in their IT environments.
Tactical Cyber evolved quickly from advisory services into a full managed service provider, integrating IT operations and cybersecurity into a single, cohesive offering. The firm adopted a “defensible operations” model, emphasizing visibility, control, and repeatable processes over tool sprawl.
From its founding, Tactical Cyber has prioritized practical security over theoretical perfection. Its service model aligns operational IT management with security outcomes, ensuring that clients are not only protected, but also able to sustain that protection over time.
Today, Tactical Cyber supports a diverse client base across professional services, education, and small enterprise environments, delivering managed IT, cybersecurity monitoring, and risk advisory services with a focus on reliability and clarity.
Leadership Team
Founder & CEO — Daniel Mercer
Daniel Mercer founded Tactical Cyber after more than a decade working in IT operations and cybersecurity roles across both public and private sectors. His early career focused on network administration and infrastructure support, where he developed a strong appreciation for the operational realities that many security programs overlook.
Over time, Mercer transitioned into security engineering and incident response, supporting organizations through ransomware events and large-scale system disruptions. These experiences shaped his belief that effective cybersecurity must be grounded in disciplined IT operations.
As CEO, he continues to guide the company’s strategic direction, emphasizing sustainable security practices, client transparency, and long-term risk reduction.
VP of Business Development — Rachel Kim
Rachel Kim leads business development and client engagement strategy for Tactical Cyber. She brings a background in technology consulting and account management, with experience translating complex technical services into practical business value.
Kim has worked extensively with small and mid-sized organizations, helping leadership teams understand risk exposure and align IT investments with operational goals. Her approach focuses on building long-term partnerships rather than transactional service relationships.
At Tactical Cyber, she oversees client onboarding, service alignment, and strategic growth initiatives.
Chief Security Officer (CSO) — Marcus Alvarez
Marcus Alvarez serves as Chief Security Officer, responsible for the design and oversight of Tactical Cyber’s security services. His background includes security operations, threat detection, and incident response across managed environments.
Alvarez has led the implementation of monitoring programs, vulnerability management initiatives, and security awareness efforts for organizations with limited internal security resources. He is particularly focused on building repeatable, measurable security processes that scale effectively.
At Tactical Cyber, he directs the company’s security architecture, monitoring strategy, and response capabilities.
Board of Directors
Evelyn Carter
Evelyn Carter brings over 20 years of executive leadership experience in managed IT services. She has held senior roles in regional MSP organizations, guiding growth from small service teams to multi-state operations.
Her expertise in service delivery models and operational scaling provides Tactical Cyber with strategic insight into sustainable expansion and client service consistency.
Thomas Whitaker
Thomas Whitaker is a former finance executive with experience in technology firms and professional services organizations. His background includes financial planning, risk management, and organizational governance.
Whitaker advises Tactical Cyber on financial strategy, pricing models, and long-term operational stability.
Dr. Alan Reeves
Dr. Alan Reeves has an academic and consulting background in information security and risk management. He has contributed to research and advisory efforts related to cybersecurity frameworks and organizational resilience.
At Tactical Cyber, he provides guidance on aligning services with industry standards and evolving risk landscapes.